FAQs
Do you have some questions for us? We highly recommend going over our policies page. However, we have answered a few of the most frequently asked questions here. If you still need help please feel free to contact us via email at hello@bossmamakreations.com
What is the best way to contact you about an order?
The best way to contact us is by email via hello@bossmamakreations.com with your order number on the subject line if you already placed an order.
Do you offer customizations on RTS items?
No, we do not. If any type of customizations was put in the notes at checkout they will not be honored, and you will not be refunded. You will receive the design pictured in the product that you ordered.
Do you do custom orders?
Yes, start your custom tumbler order here and other custom products order here. If you want to know if we do certain items custom you can also message us.
Do you offer local pick up?
No, unfortunately we do not offer local pick-up.
Can I change or add to my order?
Once your order has been placed, you cannot make any changes to it.
How long does it take to ship a package?
Processing and shipping time varies, please click here for more information.
Do you have a storefront?
No, we do not. However, we attend a lot of vendor events and festivals all around metro Atlanta. Follow us on our social media platforms to be in the know of where we're poppin' up next.
My tracking information said delivered, but I never received the package. What do I do next?
If you have purchased Route Package Protection, click here for more information on what to do next. If you DID NOT purchased Route Package Protection, contact the carrier, check everywhere outside, check with your neighbors and maybe someone will bring the package to you.
What if an item I want to order is sold out?
Sold out items may never come back. Contact us, depending on what it is or the design we may be able to recreate it for you.
How do I care for my Tumbler?
- Hand wash only
- Avoid using abrasive cleaners and sponges
- Not dishwasher safe
- Not microwave safe
- Do not soak
- Tumblers are sensitive to extreme temperatures. We do not recommend leaving your tumblers in the car for extended periods, or in the fridge or freezer (Leaving your tumbler in the fridge or freezer can result in breaking the vacuum seal which will not keep your drinks hot or cold)
- They are not shatterproof, so please treat your tumblers with care! Epoxy can crack or chip if dropped, we cannot be responsible for mishandling.
All tumblers come with our logo and care instructions on the bottom.